Privacy Policy

Uniting CRM ("Uniting", "we", "our", or "us") provides a CRM and team collaboration platform for study-abroad consultants, operators, and authorized organization users.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use the Uniting mobile app, web app, websites, and related services.

We collect information needed to operate and secure the service:

• Account information, such as name, email address, organization, role, and profile image.
• Authentication and session information, such as login sessions, device or session identifiers, and security tokens.
• CRM content, such as leads, deals, tasks, dashboard metrics, notes, status updates, and related operational records.
• Team communication content, such as messages, reactions, attachments, selected images, channel metadata, and message reports.
• Support information, such as messages you send to support and information needed to resolve a request.

The mobile app does not use third-party advertising and does not track users across other companies' apps or websites.

We use information to:

• Provide CRM, dashboard, and team chat functionality.
• Authenticate users and secure sessions.
• Sync CRM records and team conversations across devices.
• Provide customer support and investigate safety or abuse reports.
• Maintain service reliability, security, and fraud prevention.
• Comply with legal, contractual, and operational obligations.

The mobile app uses the iOS system photo picker only when a user chooses to attach an image to a chat message. We receive only the item the user selects.

We share information only as needed to operate the service:

• With your organization and authorized users according to their roles and permissions.
• With service providers who host, secure, or support the service.
• When required by law or to protect users, organizations, or the service.

We do not sell personal information.

We retain account, CRM, and chat information for as long as needed to provide the service, comply with legal or contractual requirements, resolve disputes, and maintain business records. Organization administrators may control retention for their workspace.

Authorized users may request account deletion from the app, at uniting.dev/delete-account, or by contacting admin@uniting.dev. Because Uniting CRM is used by organizations, some records may be retained when required for legal, security, audit, or organization administration purposes.

Users can learn how to access, correct, delete, or ask about data use and sharing at uniting.dev/privacy-choices.

We use administrative, technical, and organizational safeguards designed to protect information. No system is completely secure, but we work to protect user data against unauthorized access, loss, misuse, and alteration.

For privacy questions, contact admin@uniting.dev.